Return, Refund and Transfer Policy

RETURN, REFUND AND TRANSFER POLICY

Last updated May 25, 2018

Thank you for your purchase, registration, or enrollment. We certainly hope that you are happy with your investment. We are committed to your empowerment and development and will do our best to accommodate schedules and hardship. We make commitments to staff and facilities based upon your registrations, enrollments, and purchases. Please see below for more information on our return, refund and transfer policy.

RETURNS

All returns must be postmarked within zero (0) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. For defective or damaged products, please contact us at the customer service number below to arrange for a refund or exchange.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address: True Happiness, LLC d/b/a Ecstatic Intimacy

Attn: Returns

P.O. Box 1899 Boulder, CO 80306

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

Due to the nature of our work and related commitments, we are not able to offer refunds on registrations and enrollments, unless otherwise specified.

TRANSFERS

If for any reason, you cannot participate in the session, program, workshop or event for which you have enrolled or registered, you may transfer to another date or program, according to the following terms.

When there is a specific date for a workshop or event or a specific starting date for a program:

  • All transfers are subject to space availability
  • Transfers requested 45 days or more prior to the start or event date will not incur a transfer fee.
  • Transfers requested between 44 and 7 days prior to the start or event date will incur a $50 transfer fee.
  • Transfers requested 7 days prior to the start or event date will incur a 15% transfer fee, not to exceed $200.
  • “No showing” for a workshop or event will forfeit all registration or enrollment fees.

 

When no specific starting date applies to a program registration, purchase or enrollment, or if the registration or enrollment was for a session or series of sessions:

  • All transfers are subject to space availability
  • “No showing” for a session, will forfeit all registration or enrollment fees.
  • Reschedule requests may be made up to 24 hours prior to a session. Reschedule requests made with less than a 24-hour notice will forfeit registration and enrollment fees, except in the case of a personal emergency.

 

QUESTIONS

If you have any questions concerning our return, refund and transfer policy, please contact us at:

(303) 956-2796

[email protected]